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Reception and routing
Callers say why they're calling; the assistant answers or takes a message for sales, support, accounts or a named person.
Industries · Companies
A main line that routes callers to the right team instantly
Replace the IVR menu with a conversation. Callers say why they are calling; the assistant answers or routes to sales, support or accounting.
- Reception and routing
- First-line support
- Order status
- Overflow and after-hours
live in 20 minutes
Answering right now · Companies
- 67%
- of callers hang up in IVR menus
- 40%
- of main-line calls are "who do I talk to?"
- <1 s
- to answer, every time, at any volume
A real call, scripted from a customer
Listen in on a typical companies call
Every chip on the right is a tool the assistant actually used: availability checks, bookings, messages, callback requests. Nothing is scripted on the caller's side.
Answer questions
Take a message
Collect information
Send email
Abilities switched on for this assistant.
Live · Companies
00:00
What it handles for companies
Switch each one on or off per assistant. All of it is included on every plan.
First-line support
Answers from your help center, checks order status in your store, opens a ticket for the rest.
Message taking that works
Structured messages — who, why, urgency — assigned to the right person in the inbox and your CRM.
Overflow and after-hours
Busy signal never happens; night calls are answered and summarised for the morning.
Staff directory
Messages and callback requests for a named person or department, from the directory you maintain in Company.
Numbers for management
Volume, outcomes, sentiment and cost per call in Analytics; weekly report by email.
A day at the front desk, before and after
The same four moments, with and without an assistant on the line.
Main line
IVR: "press 3 for…"
A conversation that gets the message to the right team first time
Peak hours
Queue music, abandoned calls
Several calls at once, all answered
Messages
Sticky notes and forwarded voicemails
Assigned inbox items with transcript and CRM record
Insight
None
Outcomes, topics and sentiment per department
20 minutes, no developers
Set up for a companie in three steps
Start from the companies template. Everything is editable later, and you can test with a browser call before a single customer hears it.
Create your assistant-
1
Load your directory and hours
Departments and people under Company → Staff; opening hours per location.
-
2
Write routing rules in plain English
"Invoice questions are a message for accounts", "press enquiries go to Maria" — no call flows to draw.
-
3
Connect the tools
HubSpot or Salesforce for contacts, Zendesk for tickets, Teams or Slack for alerts.
- Then place a test call — from your phone or straight from the browser.
Connected to the tools companies already run on
Calls, messages and bookings go where your team works; the assistant reads from your calendars and store. 59 native connectors, plus webhooks and an API.
All 59 integrations"We retired the IVR in a week. Callers get a person-like answer, and our support team only sees the calls that need them."
Answers from your own knowledge
Books, reschedules and cancels
Takes messages your team can act on
Urgent calls and callbacks
After-hours voicemail, transcribed
Answers on WhatsApp too
Follows up by email
Outbound campaigns with A/B scripts
Takes orders and looks them up
Takes room reservations
28 languages, auto-detected
100+ natural voices
Transcripts, summaries, analytics
Remembers every caller
Questions companies ask us
Straight answers. Anything else, ask us or book a demo.
No. It answers what it can and, when a person is needed, takes a message or a callback request and notifies the right person or department by email, Slack or Teams — your existing phones keep working as they are.
Team plans handle 20 concurrent calls; Scale is unlimited. Every caller gets answered instantly.
Yes. Each phone number can have its own assistant, hours, language and message rules.
Google sign-in and magic links on every plan; SAML/SSO on Team and Scale.
Put an assistant on your companies line today
Free 14-day trial, no card. Answering calls in 20 minutes.