Support agent
First-line support that answers from your help center, checks order status through your API and takes a message for anything that needs a human.
- Answers FAQs from your knowledge base
- Looks up orders in Shopify or WooCommerce
- Complex cases become messages for your team
Hi, you've reached Lumen Clinics, this is Marie. How can I help?
Hi, I never received my order confirmation.
I'm sorry about that. What's the order number? I'll check it right away.