The core product: an assistant that picks up in under a second, answers from your knowledge base, books appointments, takes orders and room reservations, and takes a message or callback request when a person is needed.
Hello, this is Marie. How can I help you today?
Are you open on Saturday?
Of course. Can I get your name, and the best number to reach you?
Switch abilities on per assistant. Everything below is included on every plan.
Company profile, services, FAQs, uploaded documents and your whole website (crawled automatically) become the assistant's memory. It quotes facts, never invents prices.
A real availability engine: opening hours, service durations, staff, buffers and every connected calendar. Confirmations by email, reminders the day before.
Messages, callback requests, leads and voicemails land in a shared inbox with priority, assignment and the call transcript one click away.
When a caller needs a person, the assistant takes a message or a callback request with everything your team needs. Urgent calls are flagged high priority and the right people are notified immediately.
Outside business hours the assistant can keep answering or play your greeting and record. Every voicemail is transcribed and appears in the inbox with the audio.
Connect a number to WhatsApp Business and the same assistant answers WhatsApp messages and WhatsApp calls, from the same knowledge base, with every conversation in your inbox.
Confirmations, directions and links by email after the call, and a summary of every call for your team.
Reminders, surveys, recalls and win-backs from contact lists or saved segments, inside a calling window with retries. Split-test two scripts and see which converts.
Pizzas, groceries, flowers or parts: the assistant takes orders from your menu or catalogue with the right options and prices, for pickup or delivery. Orders land on your Orders board, reach Square, Clover, HubRise, Shopify or WooCommerce, print in the kitchen through PrintNode and post to Slack, Telegram or Sheets. It also answers "where is my order?" with status and tracking.
For hotels and guesthouses: room types with capacity and nightly or seasonal rates, availability checked for the caller's dates, and the reservation taken on the phone with a confirmation to the guest. Reservations land on a board with today's arrivals and departures, and calendar sync with Booking.com, Airbnb and VRBO keeps dates blocked in both directions.
Pick a primary language per assistant, or let it detect the caller's language and answer in it.
Multilingual voices with an adjustable speaking rate, chosen per assistant, with automatic language detection for callers who switch languages.
Every call gets a transcript, a summary, an outcome, sentiment, extracted details and latency metrics. Compare assistants side by side and ask AI questions about any call.
Callers become contacts automatically and are greeted by name next time. Tags, notes, custom fields, segments, merge duplicates, CSV import and export.
Pick a voice and a language per assistant. Speech recognition, the conversation intelligence and the voices are managed by the platform, so every assistant sounds natural with nothing to configure.
| Stage | What you get |
|---|---|
| Speech recognition | Real-time transcription in 28 languages with automatic language detection |
| Conversation | Fast, natural dialogue that uses your company data, knowledge base and tools |
| Voice | 100+ natural voices, multilingual, with an adjustable speaking rate |
| Telephony | Local, national, mobile and toll-free numbers in 70+ countries, number porting on Scale |
Caller speaks
~100 ms networkThe carrier streams audio to the voice server over a WebSocket, 20 ms at a time.
Speech recognition
~150 msStreaming transcription turns the audio into words as it arrives.
Smart Turn
~50 msSemantic turn detection decides the caller has finished from words and prosody, not silence.
Thinking
~200 ms to first wordThe assistant reasons with your knowledge and tools; the first sentence is generated early.
Voice
~100 ms to first audioThe reply is streamed back as natural speech while it is still being written.
59 native connectors, signed webhooks and a REST API. Calls, messages and bookings go where your team works; the assistant reads from your calendars and store.
Automate inbound and outbound calls, relieve your team and keep every customer conversation in one place.
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