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Maintenance requests
Logged with unit, issue, urgency and access instructions; pushed to your ticketing tool.
Industries · Property management
Tenant requests logged and flagged 24/7
Maintenance, leasing and billing calls become tickets automatically. Only genuine emergencies trigger an alert to the on-call technician.
- Maintenance requests
- Leasing enquiries
- Rent and billing questions
- Urgent repair alerts
live in 20 minutes
Answering right now · Property management
- 55%
- of tenant calls are routine maintenance requests
- 9 pm
- when most "urgent" calls actually arrive
- −82%
- missed calls at Kinnear Property after switching
A real call, scripted from a customer
Listen in on a typical property management call
Every chip on the right is a tool the assistant actually used: availability checks, bookings, messages, callback requests. Nothing is scripted on the caller's side.
Collect information
Take a message
Book appointments
Abilities switched on for this assistant.
Live · Property management
00:00
What it handles for property management
Switch each one on or off per assistant. All of it is included on every plan.
Emergency alerts
Gas, flooding, no heat in winter: logged as high priority and the on-call engineer is alerted immediately.
Leasing enquiries
Availability, rents and viewing bookings for prospective tenants.
Rent and billing
Answers policy questions and takes a message for accounts with the unit and amount.
Owner updates
Owners get answers on statements and repairs without waiting for the office.
Inspection reminders
Outbound calls before inspections and renewals.
A day at the front desk, before and after
The same four moments, with and without an assistant on the line.
After 6 pm
Answering service takes a garbled message
Triage, ticket and engineer alert in one call
Viewings
Back-and-forth by email
Booked into the agent's calendar on the call
Tenant records
Scattered
Every call on the tenant's contact timeline and in your CRM
Owners
Chasing the office
Answered instantly, callback arranged when needed
20 minutes, no developers
Set up for a property management in three steps
Start from the property management template. Everything is editable later, and you can test with a browser call before a single customer hears it.
Create your assistant-
1
Load buildings, units and contacts
Locations under Company; tenants and owners imported as contacts with tags.
-
2
Write the triage rules
What counts as an emergency, who is on call, what to say — in plain language.
-
3
Connect ticketing and calendars
Freshdesk, Zendesk or Trello for repairs; Google or Outlook for viewings; Slack for the on-call channel.
- Then place a test call — from your phone or straight from the browser.
Connected to the tools property management already run on
Calls, messages and bookings go where your team works; the assistant reads from your calendars and store. 59 native connectors, plus webhooks and an API.
All 59 integrations"Tenant calls are routed 24/7 to the right team, with urgent repairs escalated instantly. The callback backlog is gone."
Answers from your own knowledge
Books, reschedules and cancels
Takes messages your team can act on
Urgent calls and callbacks
After-hours voicemail, transcribed
Answers on WhatsApp too
Follows up by email
Outbound campaigns with A/B scripts
Takes orders and looks them up
Takes room reservations
28 languages, auto-detected
100+ natural voices
Transcripts, summaries, analytics
Remembers every caller
Questions property management ask us
Straight answers. Anything else, ask us or book a demo.
Returning tenants are recognised by number. New callers are asked for the address and unit, which is saved on their contact record.
Yes — it lands in Freshdesk, Zendesk, Trello, Jira or ClickUp with the transcript, and the on-call person is alerted by Slack, Teams, Telegram or push.
Each phone number can have its own assistant, hours and urgency rules.
It asks who is calling and follows the matching rules.
Put an assistant on your property management line today
Free 14-day trial, no card. Answering calls in 20 minutes.