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Appointments without the queue
Counter slots booked, moved and cancelled 24/7 with a reference number and reminder.
Industries · Government
Citizen services without the queue
Opening hours, required documents, appointment booking and status enquiries handled instantly, with EU data residency and full transcripts.
- Appointment booking
- Document requirements
- Status enquiries
- Accessibility and multilingual access
live in 20 minutes
Answering right now · Government
- 35 min
- average hold time at a busy citizen service line
- 70%
- of calls are about hours, documents or status
- 100%
- of calls transcribed and auditable
A real call, scripted from a customer
Listen in on a typical government call
Every chip on the right is a tool the assistant actually used: availability checks, bookings, messages, callback requests. Nothing is scripted on the caller's side.
Answer questions
Book appointments
Collect information
Take a message
Abilities switched on for this assistant.
Live · Government
00:00
What it handles for government
Switch each one on or off per assistant. All of it is included on every plan.
Document requirements
What to bring, fees and forms for every service, read from your official pages.
Status enquiries
Application status from your case system via API or a lookup table, with identity checks you define.
Accessible by default
Multilingual, patient, never rushes; works for citizens who can't use the web.
Auditable
Every call transcribed, summarised and logged; retention rules per department.
Urgent cases flagged
Urgent or sensitive cases become a high-priority callback request for a case worker, with the context already collected.
A day at the front desk, before and after
The same four moments, with and without an assistant on the line.
Peak days
Hold music, callers give up
Every call answered, most resolved without staff
Hours
9 to 4, weekdays
Around the clock, including document questions at 9 pm
Records
Notes if someone had time
Transcript, summary and outcome for every call
Languages
Interpreter by appointment
28 languages on the spot
20 minutes, no developers
Set up for a government in three steps
Start from the government template. Everything is editable later, and you can test with a browser call before a single customer hears it.
Create your assistant-
1
Publish what citizens ask
Import your service pages and forms; the assistant answers from them and cites nothing it can't find.
-
2
Open the counters
Services with durations, counters as staff members, opening hours and holidays — the availability engine does the rest.
-
3
Set retention and roles
Choose how long transcripts are kept (or zero retention), who can read them, and export the audit log.
- Then place a test call — from your phone or straight from the browser.
Connected to the tools government already run on
Calls, messages and bookings go where your team works; the assistant reads from your calendars and store. 59 native connectors, plus webhooks and an API.
Calendar feed (ICS)Calendars & scheduling
FreshdeskHelp desk
Google SheetsSpreadsheets & files
n8nAutomation
All 59 integrations
"Residents stopped queuing for questions we answer a hundred times a day. Staff time went to the cases that actually need a human."
Answers from your own knowledge
Books, reschedules and cancels
Takes messages your team can act on
Urgent calls and callbacks
After-hours voicemail, transcribed
Answers on WhatsApp too
Follows up by email
Outbound campaigns with A/B scripts
Takes orders and looks them up
Takes room reservations
28 languages, auto-detected
100+ natural voices
Transcripts, summaries, analytics
Remembers every caller
Questions government ask us
Straight answers. Anything else, ask us or book a demo.
On Ringhum's servers, under EU data protection law. On Scale, retention (including zero retention) is configured per workspace.
It can ask for the details you specify (reference numbers, date of birth) and pass them to your case system through the API; it never reads sensitive records back unless your integration returns them.
It speaks slowly on request, repeats, and works with any phone. Callers can always ask for a person.
Scale plans come with custom SLAs, a signed DPA, an account manager and invoicing.
Put an assistant on your government line today
Free 14-day trial, no card. Answering calls in 20 minutes.