How can we help?
Guides for setting up your assistant, connecting your channels and getting the most out of every call and message.
Getting started
Create an assistant, connect a number and go live.
- Create your first assistant
- Connect a phone number
- Forward your existing number to Ringhum
- Port your number to Ringhum
- Test your assistant before going live
5 articles
Assistants
Instructions, knowledge, voices, abilities and hours.
- Writing good instructions
- Build your assistant's knowledge base
- Voices and languages
- What your assistant can do: abilities explained
- Business hours and after-hours behaviour
- Messages, callbacks and urgent calls
- Call coach and knowledge gaps
- Spam and robocall protection
8 articles
Channels
WhatsApp, text messages, the website widget and branded emails.
- WhatsApp messages and calls
- Text messages (SMS)
- Website widget: voice calls and chat
- Instagram and Facebook Messenger
- Brand the emails your customers receive
5 articles
Calls & inbox
Transcripts, recordings, the inbox, campaigns and results.
- Reading a call: transcript, summary and outcome
- Call recording and consent
- The inbox: messages, callbacks and conversations
- Outbound calls and campaigns
- Revenue your assistant brings in
5 articles
Appointments
Booking page, availability, reminders, payments and reviews.
- Your public booking page
- How availability is calculated
- Confirmations, reminders and changes
- Payment links for bookings and orders
- Ask happy customers for reviews
5 articles
Orders & hotels
Menus and orders, rooms and reservations.
2 articles
Billing & usage
Plans, minutes, messages, credit and the usage report.
- How minutes are counted
- How text messages are counted
- How chats and WhatsApp messages are counted
- The usage report: every call and message, line by line
- Prepaid credit and top-ups
- Plans, upgrades and cancelling
6 articles
Integrations
Connect calendars, CRMs, chat apps and automations.
4 articles
Developers
API keys, webhooks and the MCP server.
3 articles
Account & security
Your team, notifications, privacy and data.
- Invite your team and set roles
- Notifications: email, push and team alerts
- Security, privacy and your data
3 articles