Plans, upgrades and cancelling

Ringhum has four plans: Starter, Solo, Team and Scale. Each includes a number of minutes every month, a set of limits and a set of features. You can change plan at any time from Billing. Only the workspace owner can change the plan.

The plans

Extra minutes are paid from your prepaid credit. See How minutes are counted and Prepaid credit and top-ups. When more callers ring than your plan allows at the same time, the extra callers hear a busy signal.

Features by plan

Everything not listed here is on every plan, including appointments, the inbox, the knowledge base, call recording and transcripts.

Receiving text messages works on every plan. On the Subscription tab of Billing, features your plan does not include show a lock and the plan that unlocks them.

Scale: choose your own size

Scale is configured by you instead of a sales call. Click Configure Scale on the Billing page to open the calculator, then choose:

• Minutes from 6,000 to 120,000 a month, in steps of 1,000. The price per minute drops as you buy more.
• Calls at the same time, from 50 up to 250.
• Phone numbers, from 5 up to 150.
• Workspaces, from 3 up to 50.

Extra calls at the same time, numbers and workspaces are priced per unit each month. The calculator shows the total before you buy.

Monthly or yearly billing

Use the Monthly and Yearly switch above the plan cards to compare prices. Yearly billing is paid once a year and costs less per month.

On both, your included minutes reset every month, on the day of the month your subscription started. A yearly plan does not give you twelve months of minutes at once.

Change your plan

1. Open Billing and stay on the Subscription tab.
2. Under Plans, choose Monthly or Yearly.
3. Click Upgrade to or Downgrade to on the plan you want. For Scale, click Configure Scale.
4. If you have no subscription yet, pay on the secure checkout page. You can enter a promotion code there if you have one.

What happens next depends on the change:

After an upgrade or a switch of billing interval, a new billing period starts that day, with the new plan's full minutes. The unused part of your old plan is not refunded or credited, because its minutes were available to use. Your future payments and minute resets follow the new date.

After a downgrade, the new plan's minutes and limits apply straight away, and your billing date stays the same. There is no credit for the unused part of the more expensive plan.

If the payment for an upgrade does not go through, you see "The payment for the new plan did not go through, so your plan was not changed." Your card may also ask you to confirm the payment first.

Invoices, receipts and payment details

Click Invoices & payment at the top of the Billing page. It opens the billing portal, where you can:

• See and download invoices and receipts
• Update your card and billing details

The button works once you have subscribed. Credit top-ups get their own invoice and receipt too.

Cancel your plan

To cancel, click Invoices & payment and cancel your subscription in the billing portal. The plan keeps running until the end of the period you have paid for, and Billing shows Cancels with the date.

When the plan ends:

• There are no included minutes any more. Calls and messages are paid from your credit balance at the pay-as-you-go price of $0.09 a minute.
• Numbers your plan included become ordinary rented numbers. From their next renewal, their monthly rental comes from your credit. If your balance cannot cover it, the number is released.
• Your assistants, calls, contacts and settings stay in your workspace.

You can subscribe again at any time from Billing.

Common questions

Why can't I change the plan? Only the workspace owner can change the plan or add credit. Admins and members see "Only the workspace owner can change the plan."

Is there a free trial? A workspace without a subscription shows Free trial on Billing. Any free trial minutes are a one-time allowance from the day the workspace was created, and they do not renew. After that, usage is paid from credit.

Do unused minutes roll over? No. Each period starts with your plan's allowance, and unused minutes do not carry over.