The usage report: every call and message, line by line

The usage report lists everything that used plan minutes or credit in a billing period, one line each: calls, text messages, chat messages and extra AI work. Use it to check where your minutes went, to answer "why is my balance lower?", or to share usage with your accountant.

Open the report

1. Open Billing in the sidebar.
2. On the Subscription tab, next to Minutes used this period, click See every call and message.

The report opens on the Usage page. You can also go straight to /app/billing/usage. Use Billing at the top of the page to go back.

Choose the period and type

Two menus at the top of the page control what you see.

Period:

The dates of the chosen period are shown next to the menus, in your workspace's time zone. Periods follow your subscription, so they usually do not start on the 1st of the month. See How minutes are counted.

Type:

The totals

Three boxes above the table add up the lines you are looking at:

• Lines is the number of lines.
• Plan minutes is the minutes these lines used from your plan. With Everything and This billing period selected, it also shows your plan's allowance, for example "of 1,000".
• Paid from credit is the amount taken from your credit balance for these lines.

The columns

A few things to know when reading it:

• Plan minutes for a call are weighted. A call to an expensive country or on a toll-free number can show more plan minutes than its duration suggests. A WhatsApp call shows fewer.
• "assistant" after a message means the assistant wrote it. Without it, the message came from your team, a reminder or the API.
• Click a call in the What column to open the call, with its transcript and recording.
• Received chat messages are not listed, because they are free. Received texts are listed, because they are counted.

The table shows 50 lines per page, newest first. Use the page links below it to see older lines.

Export to CSV

Click Export CSV at the top of the page. The file contains every line for the period and type you have selected, not only the current page. It is named after today's date, for example usage-2026-09-24.csv.

Tip: To reconcile a whole period, select Previous billing period and Everything, then export. Add up the plan_minutes and credit_usd columns in your spreadsheet.

Who can see it

The usage report uses the same access as the Billing page. Owners, admins and members can open it. Viewers cannot. See Invite your team for what each role can do.

Common questions

Why is the plan minutes total here different from Billing? Billing shows whole minutes, rounded down. The report adds up each line with its decimals. Calls you have deleted still count on Billing but are not listed in the report.

Why does a line show both plan minutes and credit? Calls and chat messages always show the minutes they count toward your period's total. Once your included minutes are used up, or when a call runs past the last of them, the part beyond your plan is paid from credit, so the line shows that amount as well. Texts sent or received after your minutes are used show credit only.

Some credit spending is not in the report. The report lists calls, messages and AI work. Phone number rentals and top-ups are in Billing → Credit → Credit history instead.

The page says "Nothing used in this period". No calls or messages used minutes or credit in the selected period and type. Try Everything or Previous billing period.