WhatsApp messages and calls

On every plan a number can be connected to WhatsApp Business. Under Phone numbers, open the number, choose Enable WhatsApp and enter the display name customers will see; the number is registered with WhatsApp Business automatically (WhatsApp texts it a verification code that is entered for you), Meta approves the name, and it is usually live within minutes (the number keeps taking ordinary calls and texts meanwhile). Once active, people can message and call the number on WhatsApp and the assistant answers with the same knowledge and abilities as on the phone: questions, bookings, orders and messages for your team. Every WhatsApp conversation lands in the Inbox, where your team can reply within 24 hours of the person's last message (WhatsApp's rule for free-form replies; starting a conversation with a template message is not supported yet). Switch AI replies and WhatsApp calling on or off per number. Calling a person back on WhatsApp needs their permission first, and WhatsApp does not allow businesses to start calls to numbers in the US, Canada, Egypt, Vietnam or Nigeria. WhatsApp messages you send are priced per message from your credit balance; WhatsApp calls are billed per minute like phone calls, with a small surcharge on calls you start.