Messages, callbacks and urgent calls

Under Abilities, switch on Take a message. When a caller needs a person, the assistant collects their name, number and reason and records a message or a callback request instead of putting the call through. Every item lands in the Inbox with the transcript, a priority and an assignee; urgent calls are flagged high priority. Your team is notified by email and, if connected under Integrations, in Slack, Teams, Telegram and other apps, so the right person can call back with the details in hand.