Call recording and consent

Ringhum can keep the audio of each call next to its transcript, so you can listen back to exactly what was said. Recording is set per assistant and is off by default for new assistants. When it is on, the assistant can tell every caller that the call is recorded, in the caller's language. Transcripts and summaries are created for every call whether or not you record the audio.

Turn recording on or off

1. Open Assistants and select the assistant.
2. Open the Call settings tab.
3. In the Recording card, switch Record calls on or off.
4. Click Save changes.

The setting applies to every call this assistant handles: phone calls, WhatsApp calls, website widget calls and outbound calls.

Tell callers the call is recorded

In many places the law requires you to tell people when a call is recorded. Several US states and the EU are among them. When Record calls is on, a second option appears:

• Tell callers the call is recorded: on by default. The assistant says a short notice at the start of the call, right before its welcome message.

The standard notice is a single sentence, such as "This call is recorded." It is said in the caller's language. If your assistant greets callers in several languages, each greeting gets the notice in its own language. The standard sentence is available in English, German, Spanish, French, Italian, Dutch, Portuguese, Polish, Swedish, Danish, Norwegian, Finnish, Czech, Romanian, Hungarian, Greek, Turkish, Russian, Ukrainian, Indonesian, Hindi, Japanese, Korean and Chinese. Other languages use the English sentence.

Use your own wording

Enter your text in Your own wording (optional), up to 200 characters. For example: "This call may be recorded for training and quality purposes."

Important: Your own wording is used as written, for every caller and every language. If your callers speak different languages, leave the field empty to use the standard sentence in each caller's language, or write your notice in all the languages you need.

Note: You are responsible for meeting the recording laws that apply to your business and your callers. If you are unsure, ask a legal adviser. Keeping the notice switched on is the safest choice.

If you switch the notice off, calls are still recorded, but the assistant does not announce it.

Listen to a recording

Open Calls and select a call. When the call was recorded, an audio player appears at the top of the Transcript card. You can play, pause and skip through the recording while reading the transcript.

Recordings are stored privately. They are never publicly accessible and are streamed only to signed-in members of your workspace.

Who can listen, download and delete

See Invite your team for how roles work.

Download a recording or transcript

1. Open the call.
2. Click the More menu (the three dots) at the top right.
3. Choose Download recording (.wav).

The same menu offers Download transcript (.txt) and Download as JSON.

Delete a recording

To remove a recording, delete the whole call:

1. Open the call.
2. Click the More menu and choose Delete call.
3. Confirm.

This permanently deletes the recording, the transcript, the summary and the extracted details. A call that is still in progress cannot be deleted.

Keep recordings for a limited time

On the Scale plan, you can have old transcripts and recordings deleted automatically:

1. Open Settings and go to the Workspace tab.
2. Under Keep transcripts and recordings for, choose a period from 7 days to 1 year, or Forever (default).

Older transcripts, recordings and voicemails are deleted nightly. Summaries and outcomes are kept.

You can also choose Zero retention — never store transcripts or audio. With zero retention, no call is recorded, even when Record calls is on, and the transcript is removed as soon as the summary is written.

Troubleshooting

There is no audio player on a call. Recording was off for the assistant when the call took place, your workspace uses zero retention, or the recording was removed by your retention period.

"The recording could not be deleted right now. Try again in a minute." The recording could not be removed from storage, so the call was kept. Wait a minute and delete it again.

"A call cannot be deleted while it is still in progress." Wait for the call to end, then delete it.